FAQ
9 baje FAQ — Live Games, Deposits and Account Security
From live dealer games to deposits via bKash and Nagad, device issues, responsible gaming limits, and account security — this page brings together detailed answers to the questions players ask most about 9 baje.
SSL Encryption
Mobile Wallet Support
Support in Bengali
For Ages 21+
Live Dealer Games
9 baje offers live tables from multiple studios including Evolution, Pragmatic Play Live, and Ezugi. From Roulette to Teen Patti — find answers to the most frequently asked questions below. See the full live casino list at 9 baje Casino.
In Live Roulette, a real dealer spins a wheel and the ball lands on the winning number. You can bet on any number from 1 to 36, on red or black, or on odd or even. 9 baje has tables for both European and American formats. For beginners, Outside Bets — such as red/black — are a good starting point because they have a higher chance of winning.
9 baje's Live Casino works fully on mobile. Modern Android or iOS devices can stream HD video through the browser or app. Keep a stable internet connection for the best experience — 4G or Wi-Fi is ideal. Holding the screen in landscape mode makes the table larger and easier to place chips on.
9 baje has separate tables for different budgets. Low-limit tables are suitable for new players and those who want to try things out, while high-limit VIP tables are for experienced players. The bet range for each table is shown in the lobby before you enter, so you can pick the right table for you.
Yes, both Teen Patti and Andar Bahar are available with live dealers at 9 baje. In Teen Patti, each player receives three cards and the best hand wins. In Andar Bahar, a joker card is drawn and players bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are simple and fast-paced.
Baccarat is actually quite simple — you mainly bet on one of three options: Player, Banker, or Tie. Whoever is closest to 9 points wins. Betting on Banker gives a slightly higher chance of winning, though a small commission is taken from winnings. Betting on Tie pays more but happens rarely. Detailed instructions are available at the live Baccarat tables on 9 baje.
Device and Technical Issues
First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear Browsing Data (tick Cached images and Cookies). Then reload the page. Old cached files often slow down loading. If the problem continues after clearing the cache, try a different browser or contact 9 baje's live chat support.
9 baje works equally well on Android and iOS smartphones, tablets, and Windows and macOS computers. Using the latest version of Chrome, Firefox, Safari, or Edge gives the best results. Some live game graphics may be limited on older Android 5 or below versions.
Once your connection is restored, the round result is saved on the server — if you won, it will be added to your balance when you reconnect. For slot games, if a spin had already started, the server determines the result, so there is no risk of losing money. If your connection keeps dropping, try switching from Wi-Fi to mobile data or the other way around.
Browse to 9 baje in Chrome, then open the three-dot menu and select "Add to Home screen". A shortcut icon will be created that works like an app. On Safari, tap the Share button and select "Add to Home Screen". This way you will not need to type the URL every time.
Yes, the full 9 baje site works completely in a mobile browser — deposits, withdrawals, slots, live casino, and sports betting are all available through the browser. Not having a separate app is no barrier to playing. Android and iOS apps are also available separately through official channels.
How to Deposit
9 baje supports the most popular payment methods in Bangladesh. If you have questions about deposits, see the answers below. Log in at 9 baje Login to go straight to the deposit page.
The minimum deposit at 9 baje by any method is ৳500. Once you deposit this amount, you can play any game on the site, including 9 baje Slots. A 150% bonus is available on your first deposit — deposit ৳1,000 and you will receive ৳1,500 in bonus funds, giving a total balance of ৳2,500. A wagering requirement of ৳22,500 applies to use the bonus.
After logging in, go to the Cashier or Deposit section and select bKash. Enter the payment number and amount, then follow the on-screen instructions to complete the payment from your bKash account. Once the payment is successful, the amount will be added to your 9 baje balance shortly. For security, only pay from your own bKash number.
9 baje supports five popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank). The minimum deposit is ৳500 for all methods. Choose whichever method is most convenient for you.
9 baje does not charge any additional fees on deposits. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges according to their own rules — this depends on that app or service's policy. There are no hidden fees on 9 baje's side.
Yes, Nagad is one of the approved deposit methods at 9 baje. Select Nagad in the Cashier, enter the amount, and follow the instructions. Use your Nagad PIN to confirm the payment — never share this PIN with anyone or type it on any third-party site. The minimum deposit is ৳500.
Limits and Controls
Responsible gaming is a priority at 9 baje. Learn about the tools available to help you stay in control of your play below. See the Responsible Gaming page for more information.
Players at 9 baje can set daily, weekly, or monthly deposit limits for themselves. Go to the responsible gaming section in your account settings to do this. Once a limit is set, it takes effect immediately. Increasing the limit requires a waiting period, which provides extra protection in moments of impulse.
9 baje offers a Cooling-Off feature — you can temporarily deactivate your account for anywhere from 24 hours to several weeks. For a longer break, you can choose Self-Exclusion, which blocks login for a set period. These features can be activated through account settings or via live chat support.
If you are concerned about your gambling habits, seek help without delay. 9 baje's support team can assist you confidentially. You can also speak with a trusted family member. For mental health support in Bangladesh, you can contact Kaan Pete Roi (01779-554391) or reach out to a local mental health centre.
No. You must be at least 21 years old to take part in any activity on 9 baje, including casino and sports betting. Age is verified during account verification. The use of parental control software is recommended to protect minors.
Account Security
Staying safe online is important. Read the questions below and keep your account secure. See the Privacy Policy and Terms and Conditions for detailed policies.
Always type the correct domain directly into your browser and check for https:// and a padlock icon in the address bar. Fake sites often make small changes to the domain — such as adding extra numbers or letters. Never click on suspicious links or log in from unfamiliar ads on social media. Bookmark the site.
Never. No 9 baje staff member or representative will ever ask for your OTP, password, bKash PIN, or Nagad PIN by phone, message, or chat. If anyone asks for these, they are a fraudster. Your OTP and PIN are entirely personal — only you should use them on your own device. If you receive a suspicious contact, report it to 9 baje support immediately.
Create a password of at least 12 characters that mixes uppercase and lowercase English letters, numbers, and special characters such as !@#$. Do not use your name, date of birth, or "123456". Keep a separate password for 9 baje — if you reuse a password from another site and it is leaked elsewhere, all your accounts become at risk.
Change your password immediately and contact 9 baje's 24/7 live chat support. The support team can check recent login activity on the account and temporarily lock it if needed. If there have been unauthorised transactions from your bKash or Nagad, report those to that service's support as well.
Did not find your answer? Talk to us directly
If the questions above did not resolve your issue, do not worry. 9 baje's support team is available 7 days a week, 24 hours a day, in both Bengali and English.
Live Chat
Open live chat from any page on the site — you will usually get a response within a few minutes. You can ask in Bengali without any problem.
Email Support
Contact us by email for detailed matters. The team replies in both Bengali and English. You can find the email address on the About Us page.