9 baje's Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") is issued on behalf of the 9 baje platform ("we", "us") and applies to the website https://9-baje.cam and all related services. When you create an account, log in, or use any service on 9 baje, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform you about what types of information we collect, how we use it, how long we retain it, and what rights you have over your information. Reading our Terms and Conditions together with this Policy will give you the complete picture.

2 What Information We Collect

2.1 Information You Provide

When you register on 9 baje or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may use the platform)
• Email address and mobile number
• Username and password (passwords are stored in encrypted form)
• Payment-related information, such as bKash, Nagad, Rocket or Upay account details
• Documents required for identity verification (National ID card or passport)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you browse our website, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Usage patterns on the website — how long you spent on each page and which sections you visited
• Information collected through cookies and similar tracking technologies
• Referral source — where you came from before arriving at our site

3 Purpose of Using Information

9 baje uses your information only for specific and legitimate purposes:

3.1 Account Management and Service Delivery

Our primary purposes are creating and verifying your account, processing deposits and withdrawals, keeping gaming services running, and providing bonuses and VIP benefits.

3.2 Security and Fraud Prevention

We analyse information to ensure the security of your account and transactions. Detecting suspicious activity and taking prompt action, as well as preventing unauthorised access, are part of this process.

3.3 Customer Support

Our customer support team provides assistance in Bengali and English via 24/7 live chat and email. The information we collect helps us resolve your issues effectively.

3.4 Service Improvement

By analysing usage patterns, we work to improve game selection, the payment experience, and the overall platform.

3.5 Communications

Important account notifications, security alerts, and — where you have given consent — promotional information may be sent by email or SMS.

4 Data Retention and Security

4.1 Security Measures

9 baje uses SSL (Secure Socket Layer) encryption to protect your information. Passwords are stored as encrypted hashes — even our staff cannot view them directly. Payment information is kept on separately secured servers.

4.2 Retention Period

We retain information for as long as your account is active and, after it is closed, for as long as required to meet applicable legal obligations. Records of financial transactions may need to be kept for an extended period.

4.3 Response to a Data Breach

In the event of a data breach, 9 baje will notify affected users as quickly as possible and take the necessary preventive measures.

5 Sharing Information with Third Parties

9 baje never sells your personal information. However, information may be shared with third parties in certain circumstances:

• With bKash, Nagad, Rocket, Upay and banking partners for payment processing — only the information necessary to complete a transaction
• With identity verification and fraud prevention service providers
• Under order from a competent authority due to legal obligations
• With technology service providers who assist in operating our platform — they are bound by strict confidentiality agreements

Before any third party uses your information, we ensure they maintain appropriate data protection standards.

6 Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 9 baje uses cookies for the following purposes:

• Maintaining your login session
• Remembering language and display preferences
• Measuring site performance and identifying technical issues
• Detecting fraud and security threats

6.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling certain cookies may cause some site features to not work properly.

7 Your Rights

You have the following rights over your personal information:

7.1 Right to Access

You may request to know what information we hold about you. Send this request to our support team by email.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request a correction. Some information can be updated directly in your account.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or dispute resolution.

7.4 Right to Object to Processing

You have the right to stop marketing communications. This can be done by clicking the unsubscribe link in any email or by notifying the support team.

8 Protection of Minors

9 baje strictly ensures that only persons aged 21 or above may use the platform. We do not intentionally collect any personal information from minors. If information belonging to a minor is found in our records, it will be deleted immediately.

To learn more about the importance of responsible gaming, visit our Responsible Gaming page, where there is a detailed discussion on how to keep yourself and your family safe.

9 International Data Transfers

9 baje uses international technology infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. Wherever information is processed, the protection standards described in this Policy apply in full.

10 Applicable Law

This Privacy Policy is drawn up in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, the courts of Bangladesh shall be considered to have jurisdiction.

11 Policy Changes

9 baje reserves the right to update this Privacy Policy as needed. If any significant change is made, we will post a notice on the website and, where applicable, inform you by email. It is good practice to check this page regularly, as updated policies take effect from the date they are published.

12 Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy, please contact us:

• Live Chat: chat button at the bottom right of the site, active 24/7
• Email: [email protected]

Privacy-related requests are generally responded to within 7 business days. For general questions, you may visit our FAQ section — common questions and answers are compiled there.